Our return policy was designed to make this process simple and smooth. If you decided to return the items, you purchased, within 28 days of receipt simply contact Customer Service and we'll agree on exchange or refund.
If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges).
Please note, all delivery charges incurred on returns made due to the reason not described above or for exchanges, will be your responsibility. We are not responsible for return postage other than for incorrect, mis-described or faulty items, so please attach the correct postage. Sadly, we cannot be responsible for parcels that fail to reach us, so please make sure you obtain a certificate of posting as proof of purchase.
Unfortunately we are unable to accept returns on customized orders for any reason other than defect. This includes resized linen products, as well as any product where embroidery is added.
Items must be returned to us by "Recorded Delivery" so they can be signed for. Please note that we will cover postage costs only in case you return us the product because of quality issues. Please post the item(s) back to us at:
Glendale close 23
Surrey, GU21 3HN